Privacy Policy
Last updated 4 September 2026
This policy covers two situations: browsing channelrelay.io itself, and using the ChannelRelay assistant on a Customer's own site or channel — where the Customer is the data controller and ChannelRelay processes data on their behalf.
On channelrelay.io
- The pilot-request form collects your work email, website URL, and preferred channel so we can prepare and send your demo.
- The live demo widget on this site works the same way as on a Customer's site — see "On a Customer's site" below.
- We don't run third-party advertising trackers on this site.
On a Customer's site
- Messages a visitor sends to the assistant.
- An anonymous session identifier, generated in the browser
and stored in
localStorage, so a conversation can continue across page loads. It carries no personal information on its own. - Contact details (such as name, phone, or email) only if the visitor chooses to provide them in the chat or a follow-up form.
- A hashed IP address — the raw address is never stored; a salted one-way hash is used for rate limiting.
- Browser user-agent string, stored with the conversation.
How it's used
- To generate answers — a visitor's message and relevant excerpts of the Customer's own content are sent to the language-model provider (Cloudflare Workers AI by default; a Customer may configure an alternative provider).
- To route leads — when a visitor provides contact details, they're delivered to the Customer by email and, if configured, to the Customer's webhook or CRM.
- To let the Customer review conversations and improve the assistant's answers.
We don't sell data, and we don't use Customer or visitor content to train shared models.
Where it's stored
Conversations, messages, and leads are stored on Cloudflare's infrastructure. Sub-processors: Cloudflare (hosting, database, AI inference), Resend (email delivery), Stripe (billing, for paid plans), and the model provider a Customer selects.
Retention
Conversation and lead records are retained while the relevant Customer's account is active. A Customer can request deletion of their data by emailing us.
Your choices
If you're a visitor to a Customer's site and want your data removed, you can contact that site directly, or email us and we'll pass the request along.