Free 48-hour pilot — we train on your public site and send a private demo link. Request access

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The support platform that reasons across every channel

ChannelRelay doesn't just reply — it interprets your docs, product context, and buyer intent to deliver grounded answers on your website, Discord, and WhatsApp.

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Built for teams with docs, communities, and demo-led sales

GovSignalsComp AIPapermarkMagic PatternsMiddayCal.com GovSignalsComp AIPapermarkMagic PatternsMiddayCal.com

48 hr

Average time to first live channel

3

Channels from one knowledge base

1

Managed team — no chatbot ops

0

Shared training on your data

Smarter support, fueled by your docs

One knowledge base. Every touchpoint.

ChannelRelay ingests your website, help center, and PDFs — then deploys grounded agents across the channels where your buyers already ask questions. Not generic AI replies. Answers sourced from your content, with human handoff when it matters.

Knowledge sources Website · Docs · Notion · PDFs
ChannelRelay engine RAG · Safety · Routing · Analytics
Website widget
Discord
WhatsApp

Solutions

Enabling every type of customer conversation

On-site experiences

Website agent

Answer pricing, security, and onboarding questions 24/7. Capture leads when your team is offline.

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Pre-sales qualification

Route enterprise buyers to demo booking with full conversation context — no repeated questions.

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Community & messaging

Discord agent

Deflect repetitive community questions. Escalate technical issues with retrieved doc citations.

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WhatsApp agent

Meet high-intent enquiries on the channel SMBs actually reply to. Booking and lead handoff built in.

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Lead routing

Webhooks to HubSpot, Pipedrive, Calendly, or email alerts — with full thread context.

See plans

Managed operations

Knowledge ingest

We crawl, chunk, and index your content. Monthly refresh keeps answers aligned with product changes.

How it works

Insights digest

Weekly report of top questions, missed answers, and gaps we fix proactively.

How it works

How it works

Live in 48 hours — fully managed

You send your URL. We handle ingestion, deployment, tuning, and ongoing improvements.

  1. 01

    Ingest your knowledge

    Website, docs, and FAQs chunked and indexed. Grounded retrieval — no invented pricing or policies.

  2. 02

    Deploy your channels

    Branded widget, Discord bot, or WhatsApp — with safety rules, disclaimers, and escalation paths.

  3. 03

    Measure and improve

    Conversation analytics, gap detection, and proactive tuning. Your team focuses on product — not chatbot ops.

Why teams switch

Managed service — not another dashboard

"We evaluated Chatbase and Botpress. The hidden cost was engineering time keeping embeddings fresh and wiring Discord separately. ChannelRelay gave us web + community from one KB in two days."

SaaS founder · pilot customer

"Our docs are strong but prospects still email at midnight. A managed front desk trained on our security page and trust center was faster than hiring support."

Compliance SaaS · pilot customer

Integrations

Connects to the stack you already run

HubSpotPipedriveCalendlyStripe DiscordWhatsAppNotionWebhooks

Pricing

Setup fee + managed service

Transparent packages. No per-seat tax. Overage $0.05/conversation.

Launch

$999 setup

$349/month

  • 1 channel (website widget)
  • Up to 1,000 conversations/mo
  • Knowledge base ingest
  • Monthly KB refresh
  • Email support
Get started

Most popular

Growth

$1,499 setup

$549/month

  • 2 channels (web + Discord or WhatsApp)
  • Up to 3,000 conversations/mo
  • Lead routing & webhooks
  • Weekly insights digest
  • Priority tuning
Get started

Pro

Custom setup

$899+/month

  • All channels
  • CRM integrations
  • Custom API tools
  • 10,000+ conversations
  • Dedicated tuning
Contact sales

Get started

Book a demo or start a free pilot

We train a private agent on your public website and send a demo link within 24 hours. No credit card required.

  • Trained on your real docs — not a generic template
  • See answers across website and community channels
  • Walk away if it doesn't beat your current setup

Or email hello@channelrelay.io

Frequently asked questions

How is this different from Chatbase or Intercom?

We are a managed service, not another self-serve dashboard. We handle ingestion, prompt tuning, multi-channel deployment, and monthly improvements. You get coverage across web, Discord, and WhatsApp without hiring a chatbot operator.

Do you train on our data?

No. Your knowledge base and conversations are isolated per customer. We do not use your content to train shared models.

What about GDPR and data residency?

EU hosting available on request. Standard DPA, configurable retention (default 30 days), and opt-in flows for WhatsApp.

Can it book appointments or push leads to our CRM?

Yes — on Growth and Pro we wire webhooks to HubSpot, Pipedrive, Calendly, or email alerts with full conversation context.