Answer from your pages
Services, towns, and hours that are already on your public website. If the answer is not there, it says it isn't sure.
When you're on a job, your website can still take the next one
ChannelRelay adds a chat box to your company site. It answers from the pages you already published — services, area, hours — and emails you when someone wants a visit.
For HVAC, plumbing, electrical, and roofing companies. No payment to look.
The problem
People check your site when nobody is free to answer
A homeowner looks you up at night, on the weekend, or while you are on another job. They want to know if you cover their town, what you fix, and how to reach you.
If the only next step is a phone number and nobody is there to pick up, they call the next company. ChannelRelay does not answer your phone. It covers the people who are already on your website.
How it works
You send the site. We turn on the chat box.
There is no dashboard to learn. We do the setup.
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01
Send your website
We read the public pages on the address you give us.
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02
You try it in private
We send a link. Ask it what your customers already ask. If an answer is wrong, we stop.
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03
Leave it on if you want
We add one script tag to the site. When someone leaves a name and a phone or email, you get an email and you call them back.
What it can do
Answers from your site. Sends you the inquiry.
Ask for a callback
When someone wants a quote or a visit, it asks for a name and a phone number, and a ZIP when the job needs one.
Email you
You get their name, how to reach them, the ZIP if they gave one, and a short note of what they asked. You follow up.
Share a link you already use
If you already have a scheduling link, we can let the assistant hand that link over. It does not book the job itself.
What it will not do
It is a chat box on your website. That is the whole product.
- It does not answer phone calls.
- It does not text people, and it does not sit in other apps.
- It does not log into your estimating, dispatch, or booking software.
- It does not give you a support inbox. You get an email.
- It does not read private files. Public website pages only.
- It is instructed not to invent a price, a warranty, or whether you serve a ZIP code.
WordPress
The WordPress plugin is in the WordPress.org directory: ChannelRelay on WordPress.org.
If your site is WordPress, the plugin is a settings page. You click “Get a Tenant ID”, confirm your email, and paste the ID you are shown. It is free for 14 days, then $49 a month. The page checks that the ID is real, and the chat box loads in the footer. If you would rather not install a plugin, we can add the same script by hand.
Questions
Does it answer the phone?
No. It talks to people who are on your website. Your phone still works the way it does now.
Will it make up a price?
It is instructed not to. If the price is not on your site, it should say it isn't sure and offer a callback. If you see it guess, tell us and we turn that answer off.
What pages can it use?
The public pages on the site you send. It does not see your email, your books, or files that are not on the website.
Do you use my customers' chats to train someone else's bot?
No. Your pages and your conversations are kept separate from other customers. We do not use them to train a shared model.
How do I get the leads?
By email, to an address you choose. If you want a copy sent to another system you already run, we can also POST it to a webhook you give us. That is a URL, not a login to another product.
Is the WordPress plugin available?
Yes. It is listed on WordPress.org as ChannelRelay. You get a tenant ID yourself in a couple of minutes at sign-up, free for 14 days. We can also add the chat box by hand with the script.
What does it cost?
Set it up yourself with the WordPress plugin: free for 14 days with no card, then $49 a month. If you do not subscribe, the chat box switches off and nothing is charged. If you would rather we set it up and tune it for you, send your website below: there is nothing to pay to see it on your site, and we quote that service after you have tried it.
What if the answers are wrong?
Say so. Wrong answers mean it should not stay on your site.
See it on your site
Send your website
We'll point the assistant at your public pages and send a private link. You can ignore it if the answers aren't right.
- Uses the pages you already published
- You try it before anything goes on the live site
- No payment to look